SHIPPING & RETURNS
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 3 business days to process. This is just an estimate and doesn't include weekends or holidays.
If an order has defective item in it we will do our best to ship out a replacement item to you immediately. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.
SIZE EXCHANGE POLICY
Customers are only allowed one complimentary size exchange.
Size Exchange item MUST be the same item purchase.
Customer is responsible for shipping cost associated with shipping item back and to ship the new item. We ask that customers include a return label with their return for Live Fly to ship the new product.
SHIP ITEM TO: Da Dotte TV 1000 NW 79th Terr. Apt 9 KCMO, 64118
For Hassle Free Exchange, you can just submit request via email to: firstname.lastname@example.org with heading: SIZE EXCHANGE.
Since each item purchase is custom printed, packaged and prepared, a Size Exchange will take longer to complete. Size Exchanges can take 14-21 business days to complete. If your size is not available in stock an exchange for another color style or store credit minus shipping cost will be given to you.
If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.
All sale items are final sale. Items purchased at full price, unopened can be exchanged for store credit within 30 days. No refunds. For Exchanges customer is responsible for paying return shipping (unless there is an error with your order).
We understand that sometimes shopping online can be frighten and discouraging when you are unsure about sizing. To help ease some of your worries we offer all customers a one time Hassle Free Size Exchange* with your order as long as the item is returned in perfect condition.
IF DEFECTIVE, WE APOLOGIZE AND WE WILL CORRECT IT IMMEDIATELY AND SHIP OUT A REPLACEMENT. WE MAY HONOR EXCHANGES ON SIZES AND COLORS IF IN STOCK. IF YOU NEED TO RETURN A DEFECTIVE ITEM, WE WILL COVER THE SHIPPING COST. IF YOU ARE USING OUR HASSLE FREE EXCHANGE, WE REQUEST YOU COVER THE COST TO SHIP THE ITEM BACK TO US AND FOR LIVE FLY TO SHIP THE NEW ITEM. ALL IN CLOTHING will not refund next day air shipping on any refunds.